Shipping and Exchange

How the service is delivered, and how plans are changed.

Kanvixo is software you use in a web browser. Nothing is posted or shipped, so there is no delivery address, no courier, no tracking number and no shipping charge. This page explains how you actually receive what you pay for.

How the service is delivered

• Access is electronic and immediate. As soon as the payment provider confirms your payment, your plan is activated on your account.
• It normally takes a few seconds. Where a bank confirms a UPI or net-banking payment more slowly, it can take a few minutes; the confirmation page waits and updates itself.
• You do not need to install anything. Sign in and the plan is already applied.
• A receipt is available to download from the confirmation page as soon as the payment clears.

If your plan is not active after paying

First, sign out and back in. If it is still not active, email kanvixo@gmail.com with the reference number from your receipt. We will either activate it or refund you in full — see Cancellation and Refund.

Exchanges — changing your plan

Because nothing is shipped, an “exchange” here means moving between plans:

• Upgrading takes effect as soon as the payment for the new plan clears.
• Downgrading takes effect at your next renewal, so you keep what you have already paid for until then.
• Switching between monthly and annual applies from the next renewal.
• If you upgrade within 7 days of paying for the plan you are leaving, that earlier payment is refundable under the refund policy.

Where the service is available

Anywhere with an internet connection and a current browser. There is no regional restriction on access, and no import duty or delivery charge can apply to it.